Accessibility Statement

This accessibility statement applies to the Healthy Conversation Skills , Making Every Contact Count + website.

This website is run by Leicestershire County Council, Leicester City Council and Rutland County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of the website are not fully accessible:

  • Some lists aren't correctly marked up.
  • Some ID attributes on pages aren't unique.
  • Some elements don't have sufficient colour contrast.
  • Skip to content doesn't exist.
  • Some pages have redundant alternative text.
  • Some images have a title but no alternative text value.
  • Some PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email mecc@leics.gov.uk

We'll consider your request and get back to you in 7-10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: mecc@leics.gov.uk with the subject title 'accessibility problem' and then please provide as much detail as possible in the email.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our reception has audio induction loops, or if you contact us at mecc@leics.gov.uk before your visit, we can arrange a British Sign Language (BSL) interpreter. We also use Relay UK, a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.

Technical information about this website's accessibility

Leicestershire County Council, Leicester City Council and Rutland County Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

[H3]Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: 'the non-compliances', 'the exemptions' or 'the non-compliances and exemptions'] listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some lists aren't correctly marked up which may affect how assistive technologies read the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)

Some ID attributes on pages aren't unique, so people using screen readers and other assistive technologies may find it difficult to access elements lower down the page. This fails WCAG 2.1 success criterion 4.1.1 Parsing.

Some elements don't have sufficient colour contrast which can make them difficult to read for users with low vision, for example some web links. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).

Skip to content doesn't exist which may make it more difficult for keyboard users to navigate the website. This fails WCAG 2.1 success criterion 2.4.1 Bypass Blocks.

We are working with our website developer to resolve these issues.

Some pages have redundant alternative text. This fails WCAG 2.1 success criterion1.1.1 Non-text Content.

Some images have a title but no alternative text value. This fails WCAG 2.1 success criterion 1.1.1 Non-text Content.

We will correct the text alternatives for existing images and ensure any new content we publish meets accessibility standards.

Some of our PDFs and Word documents aren't accessible, for example, they may not be structured so they're accessible to a screen reader.

We are working to replace these documents with accessible versions and any new PDFs or Word documents we publish, will meet accessibility standards.

What we're doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

Preparation of this accessibility statement

This website was last tested on 9 November 2020. We did our own testing using the Lighthouse and WAVE accessibility tools. We also conducted manual testing exercises.

We tested a number of pages that included a wide range of functionality including videos, content pages, online forms, images and FAQs.

This statement was prepared on 26 November 2020.