This accessibility statement applies to the Healthy Conversation Skills , Making Every Contact Count + website.
This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of the website are not fully accessible:
- Some PDF documents are not fully accessible to screen reader software.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We'll consider your request and get back to you in 7-10 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: email@example.com with the subject title 'accessibility problem' and then please provide as much detail as possible in the email.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Our reception has audio induction loops, or if you contact us at firstname.lastname@example.org before your visit, we can arrange a British Sign Language (BSL) interpreter. We also use Relay UK, a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.
Technical information about this website's accessibility
Leicestershire County Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: 'the non-compliances', 'the exemptions' or 'the non-compliances and exemptions'] listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some of our PDFs and Word documents aren't accessible, for example, they may not be structured so they're accessible to a screen reader.
We are working to replace these documents with accessible versions and any new PDFs or Word documents we publish, will meet accessibility standards.
What we're doing to improve accessibility
We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.
Preparation of this accessibility statement
This website was fully tested on 9 November 2020. A partial re-test was undertaken on 27 July 2021. We did our own testing using the Lighthouse and WAVE accessibility tools. We also conducted manual testing exercises.
We tested a number of pages that included a wide range of functionality including videos, content pages, online forms, images and FAQs.
This statement was prepared on 26 November 2020. It was last reviewed on 27 July 2021.